If you are viewing this page it means that we may have failed to live up to your expectations or needs. Let me start by saying that it is our desire to have everyone who seeks our services love what we do. But there are times when personalities clash, our staff simply miss meeting our standards, or there are times when our customer's contribute to our failure.
Regardless of the reason, ultimately we desire to assist you in becoming self-sufficient. It may be helpful if we describe the requirements our staff have in order to serve you.
In order to provide assistance our staff are required to gain as much information about you as possible. Many of our funding sources require personal information in order to qualify you for their programs. We ask all of our questions because of those requirements. We do need to know the name, age, and demographics for everyone living in your house regardless of if they are related or not. We do need to verify the income for everyone 18 and older in the house even if it is zero. We do have programs that require a social security number. We only ask for it if we believe you will qualify for that program and we don't save it in any of our online software.
Depending on your need we may require you to complete a budget or what we call a matrix. These are not meant to be a barrier but to give us better information to walk beside you in this new journey toward self sufficiency.
Appeal Process
If you need to appeal a decision our staff have made, the following is our appeals process.
It is WYO HELP's desire to ensure that customers are being adequately informed over pending actions concerning their continued participation in programs or activities being provided. Additionally, WYO HELP customers are afforded the opportunity to communicate dissatisfaction with the facilities, or services offered by our programs, and have accordingly adopted an internal grievance procedure providing for prompt and equitable resolution of complaints or dissatisfaction.
It is the policy of Goshen HELP that no person shall be excluded from participation in, be denied the benefits of or be subjected to discrimination in any activity or service, based on race, creed, color, national origin, gender, sexual orientation, age, handicap or disability.
It is the policy of Goshen HELP to not discriminate or to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.
Procedure:
Grievances must be submitted to the Executive Director of WYO HELP within 30 days of the date the person filing the grievance becomes aware of the alleged discriminatory action or instance of dissatisfaction with facilities or services offered. If the grievance is related to the Executive Director the grievance should be submitted to the Goshen HELP board of directors.
A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and/or unsatisfactory, and the remedy or relief sought.
The Executive Director of WYO HELP shall conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Executive Director will maintain the files and records relating to such grievances.
The Executive Director will issue a written decision on the grievance no later than 30 days after its filing. The person filing the grievance may appeal the decision of the Executive Director by writing to the Goshen HELP Board of directors within 15 days of receiving the Executive Director’s decision. The Board of Directors shall issue a written response within 30 days of receiving the appeal.
If a customer is dissatisfied with WYO HELP’s decision, he/she may appeal to the Community Service Program office (Wyoming Department of Health). Requests to CSP for a hearing may be made in writing, electronic mail, or via telephone within thirty (30) days of the notification of the outcome of the local hearing. No request for a CSP-level hearing will be accepted until a hearing at the local level is held as most issues can be resolved at the local level.
If a formal complaint is made to the Federal Department of Health and Human Services Office of Community Services alleging that the Wyoming Department of Health, Public Health Division, Community Services Program office has failed to use CSBG funds in accordance with the federal statute, federal office of Health and Human Services (HHS) must, within sixty (60) days after it receives the complaint, provide a written response to the complainant. HHS will be required to participate in the resolution of the complaint within the period of time designated by HHS.
Please note that an appeal cannot be made if denial was due to a lack of funds or due to a denial of services coordinated through funds or resources other than CSBG. Please note that a customer may be denied due to a lack of funds, a lack of required documents. or by organizational policy limiting frequency of services or amount of financial aid. Organizational policies limiting access to services must be fair, consistent, and free of discrimination.
To appeal to the Executive Director send a written letter to
Goshen HELP DBA WYO HELP C/O Executive Director, 1933 Main Street #1, Torrington WY 82240.
To appeal to the Board of Directors send a written letter to
Goshen HELP DBA WYO HELP C/O Board of Directors, 1933 Main Street #1, Torrington WY 82240.
(Must have previously appealed to the Executive Director.)
To appeal to the CSP send a written letter to
Wyoming Department of Health, Public Health Division,
Community Services Program, 122 West 25th Street, Suite 102E, Cheyenne WY 82002.
(Must have previously appealed to the Board of Directors.)
Regardless of the reason, ultimately we desire to assist you in becoming self-sufficient. It may be helpful if we describe the requirements our staff have in order to serve you.
In order to provide assistance our staff are required to gain as much information about you as possible. Many of our funding sources require personal information in order to qualify you for their programs. We ask all of our questions because of those requirements. We do need to know the name, age, and demographics for everyone living in your house regardless of if they are related or not. We do need to verify the income for everyone 18 and older in the house even if it is zero. We do have programs that require a social security number. We only ask for it if we believe you will qualify for that program and we don't save it in any of our online software.
Depending on your need we may require you to complete a budget or what we call a matrix. These are not meant to be a barrier but to give us better information to walk beside you in this new journey toward self sufficiency.
Appeal Process
If you need to appeal a decision our staff have made, the following is our appeals process.
It is WYO HELP's desire to ensure that customers are being adequately informed over pending actions concerning their continued participation in programs or activities being provided. Additionally, WYO HELP customers are afforded the opportunity to communicate dissatisfaction with the facilities, or services offered by our programs, and have accordingly adopted an internal grievance procedure providing for prompt and equitable resolution of complaints or dissatisfaction.
It is the policy of Goshen HELP that no person shall be excluded from participation in, be denied the benefits of or be subjected to discrimination in any activity or service, based on race, creed, color, national origin, gender, sexual orientation, age, handicap or disability.
It is the policy of Goshen HELP to not discriminate or to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.
Procedure:
Grievances must be submitted to the Executive Director of WYO HELP within 30 days of the date the person filing the grievance becomes aware of the alleged discriminatory action or instance of dissatisfaction with facilities or services offered. If the grievance is related to the Executive Director the grievance should be submitted to the Goshen HELP board of directors.
A complaint must be in writing, containing the name and address of the person filing it. The complaint must state the problem or action alleged to be discriminatory and/or unsatisfactory, and the remedy or relief sought.
The Executive Director of WYO HELP shall conduct an investigation of the complaint. This investigation may be informal, but it must be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Executive Director will maintain the files and records relating to such grievances.
The Executive Director will issue a written decision on the grievance no later than 30 days after its filing. The person filing the grievance may appeal the decision of the Executive Director by writing to the Goshen HELP Board of directors within 15 days of receiving the Executive Director’s decision. The Board of Directors shall issue a written response within 30 days of receiving the appeal.
If a customer is dissatisfied with WYO HELP’s decision, he/she may appeal to the Community Service Program office (Wyoming Department of Health). Requests to CSP for a hearing may be made in writing, electronic mail, or via telephone within thirty (30) days of the notification of the outcome of the local hearing. No request for a CSP-level hearing will be accepted until a hearing at the local level is held as most issues can be resolved at the local level.
If a formal complaint is made to the Federal Department of Health and Human Services Office of Community Services alleging that the Wyoming Department of Health, Public Health Division, Community Services Program office has failed to use CSBG funds in accordance with the federal statute, federal office of Health and Human Services (HHS) must, within sixty (60) days after it receives the complaint, provide a written response to the complainant. HHS will be required to participate in the resolution of the complaint within the period of time designated by HHS.
Please note that an appeal cannot be made if denial was due to a lack of funds or due to a denial of services coordinated through funds or resources other than CSBG. Please note that a customer may be denied due to a lack of funds, a lack of required documents. or by organizational policy limiting frequency of services or amount of financial aid. Organizational policies limiting access to services must be fair, consistent, and free of discrimination.
To appeal to the Executive Director send a written letter to
Goshen HELP DBA WYO HELP C/O Executive Director, 1933 Main Street #1, Torrington WY 82240.
To appeal to the Board of Directors send a written letter to
Goshen HELP DBA WYO HELP C/O Board of Directors, 1933 Main Street #1, Torrington WY 82240.
(Must have previously appealed to the Executive Director.)
To appeal to the CSP send a written letter to
Wyoming Department of Health, Public Health Division,
Community Services Program, 122 West 25th Street, Suite 102E, Cheyenne WY 82002.
(Must have previously appealed to the Board of Directors.)
