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  • Get HELP
    • Payment Assistance >
      • Guidelines
      • Landlord Payment Form
    • Food Pantry >
      • Food Gift Cards
      • Torrington Food Pantry >
        • Goshen Food Appointments
      • Guidelines
    • Contact Staff
    • Appeals & Complaints >
      • Complaint Form
      • Appeals Form
  • Give Back
    • Donations >
      • Recurring Monthly Donations
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    • Volunteer Hours
    • Opportunities >
      • Carbon Volunteers
      • Crook Volunteers
      • Goshen Volunteers >
        • Shopping Assistant
        • Carry Out Volunteer
        • Check In Volunteer
        • Grocery Rescue
        • Delivery Unloading
        • Event Planner
        • Community Engagement
        • Fundraising Volunteer
        • Youth Volunteer
      • Niobrara Volunteers
      • Washakie Volunteers
      • Weston Volunteers
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    • Subgrantee Application 2026 >
      • CSBG Overview for Subgrantees >
        • Employment
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        • Income
        • Housing
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        • Civic and Community
        • Support
        • Community Initiatives
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    • CSBG Grant >
      • Videos
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        • IM 37 Allowability Direct/Admin
        • IM 42 Priority of Non Profit
        • IM 49 Program Challenges
        • IM 50 Policy Limited English
        • IM 73 Financial Literacy
        • IM 82 Tripartite Boards
        • IM 83 Prescription Costs
        • IM 89 Healthy Marriage
        • IM 126 Youth - Summer Jobs
        • IM 149 Two Generation Approach
        • IM 163 Mortgage Payment Assistance
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In Wyoming, utility companies must provide at least seven days' notice to residential customers before shutting off service for nonpayment. This notice can be delivered via mail, email, text, phone, or a door hanger. Utilities cannot disconnect service during cold weather periods (November 1 to April 30) if it's determined that shutting off service could be a serious health risk, and they must attempt to contact the customer by phone or in person. 
Before disconnection
  • Receive a notice: A utility company must give a minimum of seven days' written notice to residential customers before shutting off service for nonpayment.
  • Make payment: You can prevent shutoff by paying the bill in full before the disconnection date.
  • Set up a payment plan: You can also avoid shutoff by making a payment agreement with the utility company that covers the outstanding amount.
  • Avoid extreme weather: Service cannot be shut off during the cold weather period (November 1 through April 30) if the utility determines it poses a serious health risk, and the utility must attempt to contact you directly before disconnection. 
If you have a medical emergency
  • Medical certificate: You can prevent disconnection by providing the utility with a certificate from a doctor or public health official stating that a serious illness or medical emergency exists or could be created for a permanent household member if service is shut off. 
What to do if you are scheduled for disconnection
  • Pay the bill: The easiest way to prevent shutoff is to pay the full amount owed.
  • Contact the utility: If you cannot pay the full amount, contact the utility to ask about a payment plan.
  • Get medical documentation: If a medical issue is the problem, provide the utility with the required certificate to prevent disconnection. 
Contact Us
EMAIL: [email protected]
TEXT: 307-269-8488
PHONE: 307-532-0269

​Headquarters:
1933 Main Street
Torrington, WY 82240
WYO HELP is currently serving Carbon, Crook, Goshen, Niobrara, Washakie, and Weston Counties.
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WYO HELP is a DBA of Goshen HELP.  Goshen HELP is a 501(c)3 located in Wyoming.
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